Shipping Policy
At PowerHato, we strive to offer fast, reliable, and affordable shipping options for all our customers. Whether you’re purchasing essential tools or automotive parts, we want to make sure your items arrive quickly and in perfect condition. Here’s everything you need to know about our shipping policies:
Order Processing Time:
Once your order is placed, we will begin processing it as soon as possible. Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). If there are any delays due to stock availability, we will notify you promptly. Custom and personalized items may require additional processing time.
Shipping Methods:
We offer a range of shipping options to accommodate various needs. Depending on your location and the shipping method you choose, delivery times may vary. The available shipping methods include:
Standard Shipping: Our standard shipping method is reliable and affordable. Orders typically arrive within 5-7 business days, depending on your location. Standard shipping is available for both domestic and international orders.
Expedited Shipping: Need your products fast? Choose expedited shipping, and we’ll ensure your order arrives within 2-3 business days (within the continental U.S.). Please note that expedited shipping options incur an additional charge, which will be displayed at checkout.
Priority Shipping: For our most urgent customers, we offer priority shipping, which guarantees that your order will be shipped as quickly as possible. This option is perfect for customers who need their products on a tight deadline. Priority shipping usually arrives within 1-2 business days.
International Shipping: We are proud to offer shipping to a wide range of international destinations. Delivery times for international orders vary depending on the destination country. Orders shipped internationally may be subject to customs fees, import taxes, or additional charges, which are the responsibility of the customer. Please allow additional time for international shipping, which can range from 7-21 business days.
Shipping Costs:
Shipping costs are determined based on the weight, dimensions, and destination of your order. The shipping cost will be calculated and displayed at checkout before you finalize your purchase. For larger items, additional shipping fees may apply, but we strive to keep shipping rates as affordable as possible.
Tracking Your Order:
Once your order has been processed and shipped, you will receive an email with tracking information. You can use this information to track your package’s journey and estimated delivery date. If you have any questions about the status of your shipment, our customer service team is available to assist you.
Delivery Issues:
If there are any issues with your delivery, such as a lost or delayed package, please contact our customer service team immediately. We will do our best to resolve the issue by working with the shipping carrier or arranging a replacement if necessary.
Address Accuracy:
Please ensure that your shipping address is correct before finalizing your order. Incorrect addresses may result in delays or undeliverable packages, and the customer will be responsible for any additional shipping fees required to correct the address.
Shipping Restrictions:
There are some locations where we may be unable to deliver due to regional restrictions. If you are located in an area with limited shipping availability, we will notify you as soon as possible.
We aim to provide you with an excellent shopping experience, from the moment you browse our website to when your order arrives at your doorstep. Our shipping policies are designed to ensure that you get the right products quickly and safely. If you have any questions or concerns regarding shipping or payment, please don’t hesitate to contact us at info@powerhato.com or call (334) 521-7369.