Refund and Returns Policy of Powerhato
(Effective Date:January 4, 2025

Thank you for shopping with Powerhato. We are committed to providing you with high-quality auto accessories. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience is as smooth as possible. Please carefully review the following guidelines for our refund and return process.

For any questions or assistance, please contact us:

1. Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you can return most items within 30 days of receiving your order. The following conditions apply:

  • Products must be unused and unopened in their original packaging.
  • Returns must be made within 30 days from the date of delivery.
  • Proof of purchase (receipt or order confirmation) is required to process returns.

2. Non-Returnable Items

Certain items are non-returnable and non-refundable under our policy. These include:

  • Products that have been opened, used, or damaged.
  • Custom or personalized items.
  • Gift cards or downloadable content.
  • Clearance or sale items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@powerhato.com or call us at (334) 521-7369 to request a return authorization.
  2. Return Authorization: After contacting us, you will receive a return authorization number and instructions on how to return your product.
  3. Shipping the Product: Please pack the item securely in its original packaging and send it back to the address provided. You will be responsible for the return shipping costs, unless the product is defective or damaged upon arrival.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Processing Time: Refunds typically take 5-10 business days to be credited back to your account, depending on your payment provider.
  • Non-Refundable Shipping Costs: Shipping charges are non-refundable, and you will be responsible for any return shipping costs unless the return is due to our error (e.g., incorrect or defective items).

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, we offer a full refund or replacement at no additional cost to you. Please follow these steps:

  1. Contact Us Immediately: Notify us within 5 days of receiving the damaged or defective item by emailing info@powerhato.com or calling (334) 521-7369.
  2. Provide Evidence: Include photos or a detailed description of the damage or defect to help us process your claim quickly.
  3. Return Shipping: We will provide a prepaid return shipping label for defective or incorrect products.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired product.

7. International Returns

For international orders, return shipping fees and customs duties are the responsibility of the customer. We recommend that you check with your local postal service for return shipping rates before initiating a return.

8. Contact Us

For more information or to initiate a return, please contact our customer service team:

We appreciate your business and will do everything we can to ensure that your experience with Powerhato is a positive one. If you have any concerns about our Refund and Returns Policy, please don’t hesitate to contact us.